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      • Common Area Lounge, Activity & Meeting Areas
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The Team

The village is staffed 24 hours a day, every day of the year. Our Village Manager, Resident Support Officer and Staff ensure that everything runs smoothly on a day-to-day basis. Boasting long-standing staff certainly contributes to a welcoming, convivial lifestyle.

Our receptionist organises and coordinates activities. Our staff include chefs, kitchen hands, maintenance, cleaners and personal care assistants. The attitude that we encourage in our staff is a “person Friday” outlook, where together everyone gets involved to make the village wheels turn smoothly.

There is always someone to help when anyone needs a helping hand.
The Village Manager is available during business hours Monday to Friday and over the weekend there is senior staff on duty.

As well as taking care of many of the normal administration tasks involved in running the village, the Village Manager’s main responsibility is to ensure the facilities and services offered in the village meet the resident’s expectations. This includes overseeing all staff and contractors, including gardeners and cleaners, to ensure Bougainvillea, its facilities and buildings are well maintained.

Bougainvillea has an onsite seven day a week sales office, where you will find our Sales Manager, as well as our Accounts Manager, both of whom are very approachable.

The village is Strata Titled and as such, there is also the involvement of our village Strata Manager.

It was a big move for mum after 60 years in the family home to relocate to Bougainvillea. Mum is settled and enjoying her new home. All the staff at Bougainvillea have been so helpful and always around to assist mum when she needs a hand. It’s a great place for our family to visit and have some time with mum. Bougainvillea has far exceeded our expectations.
Kerry – Daughter of a Resident.
The difference that we perceive, is the Bougainvillea team don’t see it as just a job, but see themselves as professional enablers for people to live well. The warm community spirit is testament to their success in that. I can’t emphasise enough how significant the private retention of Bougainvillea is, along with the strata titles of the residents. It’s a case study for how to make retirement living work, and I do hope that the relevant authorities and legislators can watch and learn from Bougainvillea’s example. It’s a major triumph, proving beyond doubt that business success and compassionate ethical practices are not mutually exclusive.
Grant – Son of a Resident
Coming to Bougainvillea was one of the best moves of my life, as I have been very happy in my new home. I had looked at quite a few retirement villages and clearly remember thinking when viewing Bougainvillea, ‘I could live here’. It just had a lovely, happy atmosphere and even before I moved here, the staff made me feel welcome. It is very well managed, and the support staff are excellent. A lot of us, as we get older, lose confidence, but the staff here go out of their way to get to know the residents, they help us with all sorts of little things that worry us. At a happy hour a week ago, one of my fellow residents said to me, ‘This would be the best retirement village in Australia’. I do believe she was right.
Gordon
After living in the same home for 38 years, the thought of moving was very daunting! However, the process was not nearly as confronting as I had imagined, because of the wonderful direction, help and patience given by the sales department at Bougainvillea. Then came the move into my new home, which again was seamless because of the help I received from the staff and the warm welcome given to me by the other residents at Bougainvillea. The location is wonderfully convenient for all things shopping and transport, I’m wondering why it took me so long to make the decision to move
Helen
When my mother needed to move from Newcastle, I spent many months looking at more than 20 retirement facilities. Bougainvillea was unique from the first visit and my mother regularly said that coming to live there “was the best decision she ever made! The care and attention to detail has never been more apparent than in these strange pandemic days. Thank you and congratulations to all the staff who have made my mother’s stay so happy over these years.
Elizabeth – Daughter of a Resident
I’ve been fortunate enough to live at Bougainvillea since 2015. It was the choice my husband and I made after inspecting and researching all the other retirement villages. I love being right in the heart of Neutral Bay, with easy access to shops and all essential services. The staff are very professional and have been especially kind and caring during COVID-19. I am very happy at Bougainvillea and feel very safe and part of a wonderful community.
Shirley

Download our brochure

Containing thorough, detailed information about Bougainvillea. Our facilities, services, costs & more. Our brochure provides answers to your queries.

DOWNLOAD OUR BROCHURE HERE

Containing thorough, detailed information about Bougainvillea. Our facilities, services, costs & more. Our brochure provides answers to your queries.

Serviced and independent living strata titled apartments in the heart of Neutral Bay.

View apartments
  • 02 9953 5741

to make an appointment

For Reception Phone:

  • 02 9953 9214
  • 7 Waters Road
    Neutral Bay NSW 2089
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    • Video Tour
  • About Us
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  • Contact Us

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